The reservation made for you constitutes a agreement between you (the Customer), those who travel with you or on your behalf and SeeWales (the Company).

SeeWales accepts your booking under the following terms and conditions:

1. Reservations must be confirmed by SeeWales by telephone or email. When a SeeWales reservation number is issued and payment received (full payment, except from 'on list' agents) this will constitute a confirmation of the reservation.

2. Valid credit or debit card details for the total cost of the reservation must be given to SeeWales at time of booking. Full payment will be taken promptly thereafter. Exceptions to this are:

2a. Full payment can be deferred (upon written or verbal request) within 24 hours of receiving the initial confirmation and only if the reservation is for tour(s) in advance of 14 days from the time of booking. In such cases a 20% non-refundable payment (including group bookings) will be taken immediately with the remaining amount payable within 14 days (group & private tours - 21 days) of the first tour date.

2b. Cash payments are accepted on request only. Although valid credit or debit card details must be given at the time of booking to secure your reservation. Cash payments (GBP) for all tours will be accepted by the SeeWales representative on the departure of the first tour.

2c. Agents bookings - no deposit is normally required but these terms & conditions are generally set out as above with individual variations.

3a. The Company reserves the right to cancel any tour at any time at its own discretion. In such cases the limit of the Company's liability to the Customer is the return of all monies paid.

3b. The Company reserves the right to cancel any tour at any time if insufficient numbers are booked on a tour (a minimum of 3 is required). In such cases the limit of the Company's liability to the Customer is the return of all monies paid. As much prior notice as possible will be given.

4. Where the Customer cancels a reservation the effective date of cancellation will be the date the Company receives written (including email) or verbal notification. If a deposit has been made and stated as 'non-refundable', this shall apply. The total cancellation charge shall be payable (shown as a percentage of the total cost) by the Customer, as detailed below.

4a. For a cancellation received more than 14 days before first tour departure - 20% charge (non-refundable deposit)
4b. For a cancellation received less than 14 days but more than 7 days before the first tour departure – 50% charge.
4c. For a cancellation received less than 7 days before the tour departure - 100% charge. No refund.

For any 'no shows', where the Customer or any of the Customers' party does not show up for departure, a 100% charge will apply.

All refunds, where applicable, will be processed within 28 days of the initial cancellation notification.

5a. While the Company will do everything reasonably possible to provide the tour itinerary as planned, the Company reserves the right to alter itineraries and change transport type for whatever reason. Like for like will apply to any itinerary and transport changes where possible.

5b. The Company may forward reservations to a 'like' tour company with as much prior notice as possible. Comparable itinerary and transport will be offered. Cancellation by the customer in this instance will effect a refund amount at the company's discretion.

6. The Company reserves the right to refuse passage to any person, at the commencement and during the tour, whose conduct or manner is likely to cause offence or upset to other passengers during the tour.

7. The Company will not accept or have any liability for any acts or omissions, whether negligent or otherwise, of any supplier or person providing services in connection with any tour unless such a person is employed by or under the direct control of the Company.

8. The consumption or carry of any illegal drugs (as by UK law) or consumption of alcohol to excess by the Customer will not be tolerated and will result in the possible abandonment from the tour. The Company will have no responsibility for compensation or liability thereafter.

9. Luggage space is limited to one carry-on bag per person. All luggage and personal items are carried free of charge but at the passenger's own risk. Any passenger who has more than a small carry-on bag must check with the Company at least 3 days before departure to check if additional space is available.

10. The Company recommends that the Customer arrange suitable travel, luggage, medical and cancellation insurance to cover all tour dates.

11. Smoking is not permitted on any SeeWales vehicle.

12. Force Majeure: The Company does not accept any liability for any loss, inconvenience or damage caused by war, threat of war, riot or civil commotion, terrorist or criminal activity, industrial disputes, natural disasters, fires, sickness, weather conditions, road or traffic conditions, temporary technical, mechanical or electrical breakdown within booked accommodation or transport, explosion of, or radioactive contamination from, any nuclear facility or other events beyond the control of the Company.

13. Jurisdiction: These conditions shall be construed and interpreted in accordance within the Law of England and Wales. The representatives of the respective parties each submit to the jurisdiction of the relevant Courts.